Module Content

Unit 1:

• Definition and descriptions of Events Organization

• Basic skills for planning and managing of community events Drawing up a budget for a community event

Unit 2:

• Good customer service and care in Events Organization

• customers’ needs and expectations in Events Organization

Unit3:

• Good communication plan for customers in Events Organization

• Usage of contemporary technologies as tools for communication in Events Organization.

• Use of appropriate technical equipment e.g. lighting, microphones etc.

Unit 4:

• Customer service guidelines, etiquettes, mannerism etc. in Events Organization

• Dos and Don’ts in Events Management

Unit 5:

• Challenges and difficult situations for customers in Events Organization