At the end of this training programme, participants will be able to:

• Understand and gain basic skills in planning and managing Events Organization
  

• Define good customer service in Events Organization
  

• Define good customer care in Events Organization
  

• Identify customer needs and expectations in Events Organization
  

• Devise a good communication plan for customers in Events Organization
  

• Devise customer service guidelines in Events Organization
  

• Learn how to handle challenges and difficult situations when dealing with customers